aisotp Privacy Policy

aisotp ("we", "us", "our", "the Platform") is an online gaming and sports betting platform serving players in the Bangladesh market. We are committed to protecting the privacy and personal data of everyone who registers an account, visits our website , or otherwise interacts with the aisotp platform.

This Privacy Policy sets out in clear terms what personal data we collect from you, the purposes for which we process that data, the legal basis on which we rely, how long we retain it, and the rights you have in relation to your personal information. This Policy should be read alongside the aisotp Terms & Conditions, which govern your use of the platform as a whole.

This Policy applies to all personal data collected through the aisotp website, mobile browser interface, and any related communications channels including customer support correspondence. It does not apply to third-party websites or services that may be linked from our platform — those third parties operate their own privacy policies, for which aisotp accepts no responsibility.

The effective date of this Policy is displayed in the hero section above. When we make material changes to this document, we will update the effective date and, where appropriate, notify active players via their registered email address.

aisotp collects the following categories of personal data from players and site visitors:

Registration Data

• Full legal name;
• Date of birth (used to verify the 18+ age requirement);
• Residential address (city, district, and country — e.g., Dhaka, Chittagong, Sylhet, Khulna);
• Mobile phone number;
• Email address;
• Username and encrypted password.

Identity Verification (KYC) Data

• Government-issued photo identification (National ID card, passport, or driving licence);
• Proof of address documents (utility bill, bank statement, or official correspondence);
• Proof of payment method ownership (bKash, Nagad, Rocket, or Upay account confirmation);
• Source of funds documentation, where required by internal compliance procedures.

Financial Data

• Deposit and withdrawal transaction records, including amounts in BDT, timestamps, and payment method references;
• bKash, Nagad, Rocket, or Upay mobile wallet identifiers (phone numbers or account references) used for transactions;
• Account balance history and wagering activity records.

Usage and Technical Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation patterns on the aisotp platform;
• Game play history, bet records, and associated timestamps;
• Customer support correspondence and chat logs.

aisotp collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in any promotional activity on the platform;
• Automatically: Through cookies, session tracking, and server logs when you browse the aisotp website or use the platform — see Section 9 (Cookies & Tracking) for full details;
• From payment providers: bKash, Nagad, Rocket, and Upay may share transaction confirmation data with aisotp to verify deposits and facilitate withdrawals;
• From game providers: Third-party game suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may transmit game session data and round results to aisotp for account crediting and auditing purposes;
• From fraud prevention systems: Automated risk-scoring and fraud-detection tools may generate data about account activity patterns.

aisotp processes your personal data for the following defined purposes:

aisotp does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects without human review.

aisotp processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between aisotp and the player — including account registration, identity verification, payment processing, and game result settlement;
• Legal obligation: Processing required to comply with applicable anti-money laundering obligations, age verification requirements, and fraud prevention regulations;
• Legitimate interests: Processing carried out in the legitimate interests of aisotp and its players, including platform security monitoring, fraud detection, abuse prevention, and platform improvement analytics — provided these interests are not overridden by the player's fundamental rights;
• Consent: Where aisotp relies on consent as the legal basis (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

aisotp does not sell personal data. We share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction reference data necessary to process deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations;
• Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and game-round data necessary to operate their games within the aisotp platform. No personally identifiable player information beyond session tokens is shared with game providers;
• Fraud prevention and KYC service providers: aisotp may use third-party identity verification and fraud-screening tools. These providers process data under data processing agreements that restrict use to the specific verification purpose;
• Legal and regulatory authorities: aisotp will disclose personal data to law enforcement, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or lawful request;
• Platform infrastructure providers: Cloud hosting, server management, and cybersecurity service providers may have access to personal data as part of their infrastructure services. These providers operate under strict data processing agreements with aisotp.

aisotp retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained beyond standard periods due to an ongoing legal dispute, regulatory investigation, or audit requirement, aisotp will retain only the data necessary for that specific purpose.

aisotp implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption on all data in transit between your device and aisotp servers;
• Encryption at rest for all stored personal data and KYC documents;
• Role-based access controls restricting internal access to personal data to authorised personnel only, on a strict need-to-know basis;
• Multi-factor authentication on all internal administrative systems that handle player personal data;
• Regular penetration testing and vulnerability assessments conducted by qualified third-party security specialists;
• Continuous server monitoring with automated alerts for anomalous access patterns or potential security incidents;
• Incident response procedures that define how aisotp will respond to and notify affected parties in the event of a personal data breach.

aisotp uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, maintain your login session, and understand how players interact with the site. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without impacting platform functionality;
• Functional cookies: Used to remember your preferences such as language settings and display options. These cookies improve your experience but are not strictly necessary;
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the aisotp platform. This data helps us identify performance issues and improve the user experience. Analytics cookies may be placed by trusted third-party analytics providers;
• Fraud prevention cookies: Used to detect and prevent fraudulent activity, including bot detection and multi-account identification.

You may manage cookie preferences through your browser settings. Please note that disabling cookies beyond the essential category may affect the functionality and performance of the aisotp platform. Clearing your browser's cookie storage will log you out of your account and remove any saved preferences.

As an aisotp player, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected]. aisotp will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days:

• Right of access: You may request a copy of the personal data aisotp holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared;
• Right to rectification: If any personal data aisotp holds about you is inaccurate or incomplete, you may request that it be corrected;
• Right to erasure ("right to be forgotten"): You may request that aisotp delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (e.g., financial transaction records);
• Right to restriction of processing: You may request that aisotp temporarily suspend processing of your data in certain circumstances, for example while a rectification request is being investigated;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider;
• Right to object: You may object to processing of your personal data where aisotp relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Age verification is conducted as part of the KYC process for all registered players. Where aisotp discovers or has reasonable grounds to believe that a player is under the age of 18, the account will be suspended immediately, all funds will be withheld pending investigation, and any personal data collected will be flagged for prompt deletion in accordance with applicable legal obligations.

If you believe that aisotp has inadvertently collected personal data from a person under the age of 18, please contact [email protected] immediately so that we can investigate and take appropriate action.

aisotp operates as an offshore online gaming platform. Personal data collected from players in Bangladesh may be processed on servers located outside Bangladesh. Where personal data is transferred across borders, aisotp ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Safeguards for international transfers include:

• Standard contractual clauses incorporated into data processing agreements with all third-party processors operating outside Bangladesh;
• Data processing agreements requiring processors to implement security measures equivalent to those described in Section 8 of this Policy;
• Transfer impact assessments conducted for transfers to jurisdictions assessed as carrying elevated data protection risk.

By registering an account and using the aisotp platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Bangladesh for the purposes described in this Policy.

aisotp reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The effective date at the top of this document will be updated whenever a new version enters into force.

Where changes are material — meaning they significantly affect the way your personal data is collected, used, or shared — aisotp will endeavour to notify active players via the email address registered to their account at least 14 days before the changes take effect. For minor, clarificatory updates, the revised Policy will be published on this page without separate notification.

Your continued use of the aisotp platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and contact [email protected] to arrange account closure and deletion of your personal data, subject to applicable legal retention obligations.

For any questions, requests, or complaints relating to this Privacy Policy or the way aisotp handles your personal data, please contact us using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (BST, UTC+6)
• Response Time: Data rights requests acknowledged within 5 business days; substantive response within 30 calendar days