aisotp Frequently Asked Questions

aisotp requires a government-issued photo ID — your National ID card, passport, or driving licence — along with a proof of address document such as a utility bill or bank statement dated within the last three months. You will also need to confirm ownership of the payment method you intend to use, for example your bKash or Nagad registered mobile number.

aisotp typically completes KYC verification within 24 to 48 hours after you submit all required documents. During peak periods such as major BPL or IPL match seasons, the process may take up to 72 hours. You will receive an email confirmation once your identity has been verified and your account is fully unlocked for deposits and withdrawals.

Use the password reset option on the aisotp login page. Enter the email address linked to your account and a reset link will be sent to your inbox within a few minutes. Click the link, set a new password, and log in as normal. If you do not receive the reset email, check your spam folder or contact [email protected] for assistance.

No. aisotp strictly permits one account per player. Creating multiple accounts — whether under the same name or different names — is a violation of the aisotp Terms and Conditions and will result in all duplicate accounts being permanently closed and any associated balances being forfeited. If you have trouble accessing your existing account, contact [email protected] for help.

To deposit via bKash on aisotp, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount in BDT, confirm the transaction details, and complete the payment through your bKash app or by dialling *247#. The funds are credited to your aisotp account almost instantly once the bKash transaction is confirmed.

bKash and Nagad deposits on aisotp are processed in real time and typically appear in your account balance within one to three minutes of completing the payment. If a deposit does not reflect after ten minutes, take a screenshot of your bKash or Nagad transaction confirmation and send it to [email protected] with your username so the team can investigate promptly.

The minimum deposit amount on aisotp is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. These thresholds are designed to give players at all budget levels a comfortable entry point.

The minimum withdrawal on aisotp is ৳500 for mobile wallet withdrawals via bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals, the minimum is ৳1,000. Withdrawal requests must be made to the same payment method used for the most recent deposit, and your KYC verification must be complete before any withdrawal is processed.

aisotp processes withdrawal requests within one to four hours during standard Bangladesh Standard Time (BST, UTC+6) business hours. Once approved by the aisotp finance team, bKash, Nagad, and Rocket transfers typically arrive in your mobile wallet within fifteen minutes. Bank transfer withdrawals may take one to two business days depending on your bank's processing schedule.

aisotp does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their standard transaction charges on the transfer from your end. Check your provider's fee schedule before initiating a transaction. The amount credited to or deducted from your aisotp balance is always the full BDT figure you entered.

Yes, aisotp offers a full range of cricket betting markets covering BPL (Bangladesh Premier League) matches, including match winner, top batsman, total runs, wickets, and live in-play betting. BPL fixtures are listed on the Cricket section of the platform during the tournament window, typically from January to February each year.

aisotp supports live in-play betting on cricket matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Live odds update ball by ball, and markets such as next wicket, runs in the next over, and current partnership total are available during active matches. A stable internet connection is recommended for the best live betting experience.

aisotp hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. The library includes classic three-reel slots, five-reel video slots, Megaways titles, and jackpot slots. Games can be filtered by provider, theme, or volatility level. A demo play mode is available on most slots so you can try games before wagering real BDT.

Yes. aisotp's live casino games are powered by certified providers including Evolution Gaming and Ezugi, whose studios are independently audited for fairness and stream quality. All game sessions are encrypted with 256-bit SSL, and the results of live dealer games are determined by physical actions — real cards, real roulette wheels — not software algorithms.

aisotp is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open the aisotp website in your mobile browser and the layout adapts automatically to your screen size. All games including live casino, slots, and cricket betting are available on mobile with the same full functionality as desktop.

aisotp offers a welcome bonus for new players on their first qualifying deposit. The specific bonus percentage and maximum amount are displayed on the Rewards page and may vary by promotion period. The welcome bonus is credited to your bonus balance automatically once your deposit is confirmed and the promotion opt-in conditions are met.

aisotp bonus wagering requirements specify how many times the bonus amount must be turned over in real bets before the bonus or associated winnings can be withdrawn. The exact multiplier (for example 20x or 30x) varies by promotion and is always stated clearly in the individual bonus terms. You can track your wagering progress in the Bonuses section of your account dashboard.

Yes, aisotp bonuses have an expiry period, which is stated in the terms of each specific promotion. Typically, bonuses and any attached wagering requirements must be completed within 7 to 30 days of the bonus being credited. Expired bonuses and any associated pending winnings are removed from your account automatically once the deadline passes.

aisotp runs periodic free spin promotions on selected slot titles and reload bonus offers for existing players. These promotions are announced on the Rewards page and via email to opted-in players. Free spin winnings are typically subject to a wagering requirement before withdrawal, as specified in each promotion's individual terms. Check the Rewards section regularly for the latest offers.

aisotp operates as an offshore online gaming platform with 256-bit SSL encryption, certified fair-play RNG systems, and strict KYC and anti-money laundering procedures. Players in Bangladesh are individually responsible for verifying that their use of online gaming platforms complies with their local laws. aisotp does not constitute legal advice and recommends all players review applicable regulations in their jurisdiction.

aisotp uses 256-bit SSL/TLS encryption for all data in transit, encrypts stored personal data and KYC documents at rest, and enforces role-based access controls so only authorised staff can access player records. The platform undergoes regular third-party penetration testing and security audits. For full details, read the aisotp Privacy Policy page.

To set a daily, weekly, or monthly deposit limit on aisotp, email [email protected] from your registered email address and specify the limit amount in BDT and the period. Limits are applied within 24 hours. Reductions take effect immediately; increases require a mandatory 7-day waiting period before they come into force, protecting you from impulsive spending decisions.

To self-exclude from aisotp, send a written request to [email protected] from your registered email address, stating that you wish to self-exclude and your preferred exclusion period (minimum 6 months or permanent). The exclusion is applied within 24 hours and cannot be reversed during the minimum period. After the exclusion period ends, a formal reinstatement request and a 7-day cooling-off period are required before reactivation.

If gambling is affecting your finances, relationships, or mental health, stop playing immediately and contact aisotp support at [email protected] to request a time-out or self-exclusion. Our support team is available 24 hours a day, 7 days a week and will respond without judgment. We also encourage you to speak with a trusted person in your life and consider seeking professional counselling for ongoing support.

aisotp customer support is available 24 hours a day, 7 days a week via email at [email protected]. Support is aligned to Bangladesh Standard Time (BST, UTC+6) and responses to general queries are typically delivered within 2 hours. For responsible gaming requests such as self-exclusion or deposit limit changes, please state the nature of your request clearly in the subject line for priority handling.